Remove Communication Remove Customer Service Representative Remove Gamification Remove Loyalty Programs
article thumbnail

Retail Customer Experience: Strategies for Keeping Shoppers Engaged and Loyal

Retently

This is rooted in the advanced capabilities of AI-powered tools with many acknowledging its potential to foster lasting loyalty via improved interactions. These virtual helpers are elevating customer service by being available around the clock, ready to address common queries, and guide shoppers through their purchasing journey.

Retail 78
article thumbnail

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Customer Service Books on Leadership.