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How to Provide Personalized Customer Service on Various Channels To Boost Customer Satisfaction

Comm100

Here are easy steps your business can use to make the transition easier for your customers: The definition of personalized customer service varies from company to company. For some, it could mean a specially priced offer for customers. To others, personalization means being addressed by name in any and all communication.

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5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.”