ClientSuccess

JANUARY 3, 2023

Check out our resources below for more customer success best practices and insights for how your organization can approach customer success with the customer at the center: eBooks: 5 Ways to Surprise & Delight Your Customers. Customer Success as a Culture: Customer Success Leaders Edition.

Net Promoter Score 81

Net Promoter Score eBook Loyalty Customer Confidence 81

ClientSuccess

NOVEMBER 21, 2017

There could be an unknown product issue, and internal communication error, or even a personnel change taking place. As a last resort, it is sometimes necessary to go back to the drawing board and re-evaluate how a customer success team communicates and engages with customers. How does your team engage silent customers?

Engagement 50

Engagement Metrics eBook Customer Success 50

ClientSuccess

MARCH 8, 2018

Have Regular Customer and Product Meetings (Conversations). Customer success leaders and teams should have a regular cadence of meetings (conversations) with their product leaders. I’m not advocating that you only build what customers ask you to build, but you need to be tuned in to their use cases and pain points.

Customer Success 40

Customer Success eBook Roadmap Feedback 40

ClientSuccess

OCTOBER 16, 2017

When an organization is truly focused on the outcomes and success of customer relationships, it can positively impact a company culture from nearly every angle. Here are 5 reasons why focusing on customer success is imperative for any organization’s company culture: 1. It Brings Departments Together.

Culture 41

Culture Customer Success Company Customer Journeys 41

ClientSuccess

MARCH 27, 2017

When a CSM relies on a single NPS score to predict whether the customer will renew or not, they are relying only on a fraction of data. It’s also important to keep in mind that the feedback provided from customers should transpire into action that is communicated back to customers.

Customer Success 46

Customer Success Net Promoter Score NPS Metrics 46