TechSee

DECEMBER 9, 2020

When an agent has to log in to the ticketing system, the CRM system, and then the payment system, it takes longer for him to do his job, negatively affecting operational efficiency as well as customer satisfaction. Beyond efficiency and customer satisfaction, RPA also positively affects the company’s bottom line.

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Contact Center Contact Center Workflow Case Study Tips 109

Talkdesk

OCTOBER 24, 2017

These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow. At every step along the way, there will be new opportunities to increase customer satisfaction and agent efficiency, the real leaders of today will be ambitious about what they can achieve in both areas.

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Contact Center Company Contact Center Workflow Contact Center Software 40

NobelBiz

OCTOBER 17, 2023

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Tune in now !

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