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Essential Pain Points in Call Center Management – Part 2

NobelBiz

If you’re curious about the latest developments in call center workforce management, join us for a captivating episode of ‘First Contact: Stories of the Call Center,’ featuring Jon Arnold, a leading analyst in communication tech. Tune in now !

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The Talkdesk Advantage: Smart Contact Centers Allow Companies to be Proactive

Talkdesk

Talkdesk’s contact center software includes technology that can give callers an option to skip waiting on hold and just receive a call when the next agent is available. From a contact center perspective, replacing inbound support calls with outbound support calls is the definition of taking a proactive approach.