C3Centricity

MAY 11, 2020

This is the same for every project, not just that of adopting a customer-first strategy. For more on project management I suggest reading the post “Getting to Yes: A 7-step Roadmap to Successful Project Management.” ” However, unlike most other projects, adopting a customer first strategy will not have an end date!

Strategy 194

Strategy Customer Centricity Chief Customer Officer CRM 194

Alida

NOVEMBER 8, 2017

Balancing budget constraints, departmental priorities and revenue growth against customer success can be a challenge, even for the most seasoned of executives. As the newly appointed chief customer officer at Vision Critical, Kelly Hall is well aware of these challenges.

Chief Customer Officer 50

Chief Customer Officer Customer Centricity Strategy Leadership 50

Wootric CX Blog

OCTOBER 7, 2020

Notably, Wootric, which seeks to drive business outcomes from customer experience efforts, has the fastest payback in the category. Wootric is ranked #1 in ROI (Return on Investment). It is gratifying to see our customers’ success reflected in our ranking.” Methodology behind the scoring process.

ROI 52

ROI Report Net Promoter Score Effort Score 52