Chief Customer Officer, Feedback and Guest Experience

My Rock, My Story: How Airbnb Uses Customer Listening to Determine Goals

Customer Bliss

DECEMBER 8, 2017

The following post is an excerpt from my book: Chief Customer Officer 2.0. As we have build out our Net Promoter copyright system, for example, we have prioritized our listening posts according to key frames in the host and guest experience. Unite Your Teams to Achieve a Company-Wide Metrics Goal.

Net Promoter Score

Net Promoter Score Chief Customer Officer NPS Guest Experience

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

Customer Bliss

OCTOBER 25, 2018

You’ll also hear from Lee West , Pastor of Guest Experiences at Gateway Church , who shares how his personal experience witnessing new church member isolation inspired him to map a welcoming strategy to make these new members feel more included and engaged with the community. Inspire what you want to be delivered. -

System

System Hospitality Customer Experience Guest Experience

Customer Experience Update

My Rock, My Story: How Airbnb Uses Customer Listening to Determine Goals

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

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