Remove Chief Customer Officer Remove Customer Service Strategies Remove Employee Experience Remove ROI
article thumbnail

How Has CX Evolved and How Should it Impact Your Company’s Growth and Leadership?

Customer Bliss

Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. In this episode, we talk about the evolution of both customer experience as a holistic experience and of the chief experience officer and chief customer officer roles over the past few decades.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Kate Leggett.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. Augie Ray is a Vice President Analyst covering customer experience (CX) for marketing and CX leaders. Kate Leggett.