Chief Customer Officer, Customer Experience Professionals, Net Promoter Score and Workshop

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link].

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ).

System

System Effort Score NPS Net Promoter Score

Customer Experience Update

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

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