Chief Customer Officer, Contact Center, Customer Success and User Experience

Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation

Customer Bliss

MARCH 8, 2018

This process of always being engaged with the customer slowly trained her to become the CX leader that she is now; Charlotte places high value on listening to the customer. In all of these roles, she thought about how to put the customer first. Looked at how to bring sales and customer service together.

Customer Journeys

Customer Journeys Customer Experience Net Promoter Score Call Center

CX is a Team Sport: 2 Surprising Views

ClearAction

MARCH 22, 2024

.” WHY we need to make CX a team sport was clearly stated by Diorio: The articulated goal of customer-centricity is far out in front of the operational practice of Customer Success. Far out in front means current Customer Success practices are nowhere near what it takes! 1 2021 CX Day: CX is a Team Sport.

Sports

Sports Chief Customer Officer Conference Customer Centricity

Customer Experience Update

Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation

CX is a Team Sport: 2 Surprising Views

Webinars

Stay Connected