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The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. Chief Customer Officer USA. Event Producers.

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Customer Experience Influencers You Must Follow – Part 1

Customer Guru

He is a sought-after keynote speaker and a best-selling author on customer experience. Dan is currently the General Manager at GainSight EMEA and is one of the foremost thought leaders in customer success. Dennis Snow is the CEO of Snow & Associates, a customer service excellence firm. Dennis Snow Follow @DennisSnow.

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North America’s Must-Attend Customer Service Strategy Meeting Hits NYC

CSM Magazine

These questions were established as key to the future of CS/CX by the Incite Customer Service Advisory Board, who have made a commitment to ensure this meeting is only covering cutting-edge strategies and solutions in the most informative, impact-driven way. The board includes: EVP, Global Customer Care, Mastercard.

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Leveraging the Power of Collaboration for a Telecomms Customer Experience Implementation

Customer Bliss

Listened to calls from the contact center to understand the kind of complaints they get and how they’re resolved. Looked at how to bring sales and customer service together. Walk the C-Suite and Departments Through the Customer Lifecycle.

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The Curious Case of Recruiting a Chief Omnichannel Officer

SmartKarrot

These high-ranking executives include several ‘chief’ job titles, such as Chief Executive Officer (CEO), Chief Operating Officer (COO), Chief Financial Officer (CFO), and Chief Customer Officer (CCO). Create a strong, unified customer experience.

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CX is a Team Sport: 2 Surprising Views

ClearAction

.” WHY we need to make CX a team sport was clearly stated by Diorio: The articulated goal of customer-centricity is far out in front of the operational practice of Customer Success. Far out in front means current Customer Success practices are nowhere near what it takes! 1 2021 CX Day: CX is a Team Sport.

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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. When it comes to call centers and service centers what are people focusing on today compared to a decade ago? What are the KPIs that customers are focusing on today?