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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The partnership has brought amazing innovation on that front. Absolutely.

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Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud

Talkdesk

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The partnership has brought amazing innovation on that front. Absolutely.

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Government Customer Service: 3 Ways to Get Better Even as Budgets Get Smaller

Tricia Morris

So what’s an agency to do when faced with less money and staff as customer expectations continue to grow, along with the innovations in technology that empower them? Consumer feedback should drive customer technology strategies. Step 3: Turn knowledge into innovative multichannel engagement. And more.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.