Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The partnership has brought amazing innovation on that front. Absolutely.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. The partnership has brought amazing innovation on that front. Absolutely.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Tricia Morris

NOVEMBER 6, 2015

So what’s an agency to do when faced with less money and staff as customer expectations continue to grow, along with the innovations in technology that empower them? Step 3: Turn knowledge into innovative multichannel engagement. Get Started with the New Customer Service Playbook for Government. And more.

Government 40

Government Self Service Customer Service Social Media 40

Kustomer

MAY 28, 2020

They’re looking at the implications their behavior has on not just the customer, but the employee, the community, the environment. They’re thinking about innovation as a core piece of their competitive strategy.” They’re thinking about innovation as a core piece of their competitive strategy. It can be better.

Culture 52

Culture Customers Competitive Advantage Innovation 52

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Michel Falcon Experience

FEBRUARY 19, 2016

Or perhaps the headline caught your eye because you manage a customer experience or customer support department and want to elevate your team. ” I don’t entirely endorse this because it impedes innovation. But I do HIGHLY recommend learning from other companies to spark ideas for your own company.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60