InMoment XI

JANUARY 4, 2024

It encompasses the in-store experience just as much as it does the online experience. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Effort Score Social Media 260

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. The sequence of events that led to the customer’s connection, is just as important as the call to customer services itself. This is where total integration of all touchpoints is vital. DEVELOPING CHATBOTS.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

TechSee

MARCH 10, 2021

It’s a journey that enables organizations to add vision to more digital touchpoints and allows for more advanced use cases such as visual self-service , while automating repetitive tasks over time. When it comes to engagement, the visual element delivers an entirely different customer experience than a chatbot, text, or phone call.

Self Service 109

Self Service Customer Service Video Engagement 109