Chatbots Customer Service Representative Customer Service Strategies ROI 
TechSee
MARCH 7, 2022
Customers who choose self-service can be demanding – and expect organizations to value their time. Key Benefits of Self Service as a Customer Service Strategy . Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues.
SurveySensum
MAY 2, 2024
This fosters a sense of ownership and problem-solving among employees, resulting in happier customers and a more vibrant work environment. Brand Example: Zappos empowers its customer service representatives to go above and beyond scripted responses to resolve customer inquiries.
Comm100
JUNE 13, 2018
Recommended for you: Top 10 Live Chat Benefits You Have to Know. Live chat also increases sales. A study by the American Marketing Association shows that live chat can increase conversions by at least 20 percent and that the typical ROI rate from paid live chat software for sales teams is about 300 percent.
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