Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

CSM Magazine

MARCH 31, 2022

What is the difference between a voicebot and a chatbot? At first glance, voicebots and chatbots may seem to be very similar. However, there is a key difference between these two types of bots. Voicebots are designed to respond to spoken requests, while chatbots typically communicate via written text. Train new agents.

Industry 52

Industry Customer Service Contact Center Chatbots 52

ShepHyken

FEBRUARY 19, 2023

Whether the conversation involves jumping on a phone call and braving hold music, corresponding via email or chat bot, or even talking in person, such conversations have the power to be legitimately positive and helpful or a source of frustration in their own right. 33% admitted they cussed.) Follow on Twitter: @Hyken

Customer Service 62

Customer Service Chatbots Culture Customer Service Training 62