Inbenta

SEPTEMBER 1, 2021

Chat instances are equally loved and feared by support teams. On one hand, they provide a more direct customer communication channel, which simplifies resolution times and helps build closer relationships with your customer base. Most managers say the quality of customer service is top-of-mind for their companies. .

Tips 52

Tips Chatbots Insurance eBook 52

Playvox

MAY 4, 2023

So what, exactly, would it take to meet (or even better exceed ) customer expectations these days? Let’s go through some key factors that make or break a great digital customer experience. Related eBook: Why Digital Matters: Connecting With Customers Beyond Voice Data, Data, Data I’m in love with my new smartwatch.

Contact Center 52

Contact Center Customer Expectations Meeting Self Service 52

Comm100

JUNE 13, 2018

This helps increase buyer confidence, and push customers through checkout faster. Digital payment methods also help retailers address a more global, increasingly mobile customer base during the shopping season. Another self-service tool to consider for the holiday season is chatbots. It’s All About Shipping.

Tips 136

Tips Self Service e-support Social Media 136