InMoment XI

OCTOBER 24, 2023

In the era of customer-centricity, contact center analytics stands as a beacon, guiding businesses and contact centers toward informed, data-driven decisions. Demystifying Contact Center Analytics: More than Just Numbers What are Contact Center Analytics?

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

Talkdesk

MARCH 24, 2020

Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. . In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base.

Knowledge Base 57

Knowledge Base Self Service Net Promoter Score Average Handle Time 57

Pointillist

NOVEMBER 18, 2021

Or utilize another product like a diagnostic bot to address an issue with your product? Without understanding why customers use each product and gauging their level of success, it’s easy to incorrectly prioritize your product roadmap. Omnichannel Interaction Data is Siloed or Nonexistent.

Customer Journeys 45

Customer Journeys Self Service Customer Experience How To 45