Lumoa

NOVEMBER 17, 2022

Customers search for easy shopping solutions on clear, engaging websites. In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs.

e-support 195

e-support Customer Experience Social Media Chatbots 195

InMoment XI

FEBRUARY 8, 2024

AI-Driven Text Analytics Text analytics are a powerful feature that automates the analysis of written communication including emails, chat transcripts, and social media interactions. This training needs to extend beyond the normal onboarding process, but exist in a semi-regular fashion such as quarterly, biyearly, or annually.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

Kustomer

JANUARY 7, 2022

Customer service can be a challenge in any type of business, but the last two years have created unprecedented obstacles and shifting circumstances across industries around the world. It was originally pioneered in London as a way to increase newspaper sales and has now grown to encompass most sections of consumer consumption.

Customer Service 79

Customer Service Self Service e-support Automotive 79

Ecrion

SEPTEMBER 17, 2019

How long would it take you to rebuild the customer base that you lost? If you don’t prioritize better customer communications and service, you might find out the answers to these questions, since nearly 60% of consumers won’t ever do business with a company again after just one negative experience.

Communication 57

Communication Customer Journeys Omni-Channel Social Media 57

BirdEye

NOVEMBER 21, 2023

Make it easy to contact you: Offer live chat or a chatbot for instant customer support. Find opportunities to be featured in local media Being featured in gift guides, fashion shoots, or editorial articles can position your jewelry brand as a leader in the industry and enhance your reputation and desirability.

Marketing 111

Marketing Social Media Advertising Brands 111

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52

Kustomer

JANUARY 13, 2022

Making exceptional customer service, the idea of unified data, and the highest standards in security, more important than ever before. Whether that’s top of the review game or best offers, or how do you, how do you make sure that MoneyLion’s keeping the edge in that competitive fashion? Matt Chabrier: (00:11).

Self Service 81

Self Service Omni-Channel Customers Social Media 81