CEM NPS Return on Investment Social Media 
Lumoa
SEPTEMBER 8, 2021
The Next Generation of CEM Today, product and service changes are typically driven by interviewing key clients, running surveys, or hosting customer advisory meetings. Illustrating the return on investment (ROI) of your CX program is no different than showing the value of any other program in your business.
Experience Matters
APRIL 7, 2015
The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Nominees are rated based on their capabilities, results, and client feedback. This year’s crop of candidates was quite competitive.
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