CEM Exercises Metrics Voice of Customer 
Waypoint Group
MAY 18, 2016
This reaction is rather due to its overwhelming use, respondents are able to recognize that they have been sent this pro forma and most importantly are unconvinced that their feedback is going to be used for anything other than a ‘box ticking’ exercise.
Experience Matters
APRIL 7, 2015
The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Fizzback’s responsiveness and scalability ensures consistency of information and customer tracking from touchpoint to touchpoint.
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