CEM Exercises Measurement ROI 
CloudCherry
MARCH 28, 2019
Most journey mapping exercises start out great with gathering everyone in a room, brainstorming touchpoints and designing a visual journey of how customers move through their interactions with your company. The only way to do that is to bring your journey into your CEM so that you can coordinate activities along the journey.
CloudCherry
DECEMBER 1, 2018
What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Moving from Descriptive to Predictive.
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CloudCherry
OCTOBER 19, 2018
What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Moving from Descriptive to Predictive.
PeopleMetrics
OCTOBER 3, 2019
The CX story you tell executives must reinforce the program’s ROI. If this step is not taken, ROI will be more difficult to prove in the future, and the program will become little more than a data collection exercise. Sean has over 20 years of experience helping companies measure and improve the customer experience.
Experience Matters
APRIL 7, 2015
With real-time customer and employee insights, organizations can make smart, data-driven decisions that have a measurable, immediate impact on the customer experience. With only 30% of employees engaged in their work, it’s more important than ever to measure and improve engagement. Rant and Rave. Engaging Employees on the Frontline.
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