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Customer Experience Management Net Promoter Score NPS Return on Investment Voice of Customer Competitive Advantage Multi-Channel Customer Satisfaction Metrics Customer Insights More Related Topics >
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What Is a Good Net Promoter Score

ProProfs Chat

JUNE 19, 2020

To understand this well, let’s take into account the data published by NICE Satmetrix , a leading provider of customer experience management (CEM) platform), on the Net Promoter Score benchmarks of the prestigious companies that earned the maximum NPS in 2018 in their respective industries. Online Entertainment. Airlines.

Net Promoter Score 78
Net Promoter Score NPS Insurance Survey 78
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2015 Temkin Group CX Vendor Excellence Award Winners

Experience Matters

APRIL 7, 2015

We not only want to provide clients with the best technology in order to make them VoC heroes, but give them consulting support when they need it, based on the Confirmit Voices methodology which was launched in 2011, a flexible model which can be customized to each client’s business needs.

Groups 120
Groups Multi-Channel Omni-Channel CEM 120
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