Maru/HUB

JANUARY 17, 2018

MarketsandMarkets forecast the global customer experience management (CEM) market to grow from $3.77 billion by 2019, the customer analytics market from $1,623.2 In recent years, we have witnessed a huge transformation in customer experience and the evolution is set to continue in years to come.

Customer Experience 106

Customer Experience CEM Omni-Channel ROI 106

Innovative CX

FEBRUARY 26, 2019

As we know all functions have some role in the end-to-end customer experience. There is one function that plays an important role in managing the customer’s journey in organizations, that of the customer experience professional. Check out our resources, job boards and member to member sharing.

CEM 40

CEM Customer Experience Professionals Course ROI 40

SurveySparrow

OCTOBER 25, 2019

It is essential that you provide high-quality customer service at all channels as a bad experience can make them seek greener pastures. The point is that the experience your customers have with you should make them come back to you again and again. Customer Experience Strategy #18. Business results…!

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77