Stella Connect

MAY 11, 2017

Your voice-of-customer (VoC) data collection program is an engine. The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. Why are so many customer feedback programs so inefficient? Let’s talk like engineers for a minute.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Thematic

SEPTEMBER 22, 2021

Primarily, businesses purchase subscriptions to feedback analytics platforms so that they can understand customer pain points and sentiment. Businesses often perform qualitative data analysis on customer feedback. It is particularly useful for getting a deep understanding of customers’ perspectives on a specific issue.

Analysis 111

Analysis Data Feedback Analytics 111

CX Workout - Ideas Blog

NOVEMBER 17, 2020

With this information, you can expect very broad answers, like: Too Expensive, Poor Customer Service, and Not User Friendly. A Typical Case Study. . By using our Imaginative Question to capture the True Unfiltered Voice of the Customer, we discovered a high degree of frustration and anger among customers.

NPS 98

NPS Analysis Poor Customer Service Case Study 98