ViiBE Blog

MAY 13, 2021

Call center technology refers to these different software and hardware tools used to run a call center. Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. Ultimately, the call center’s job is to take care of the customer-company relationship.

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Call Center Technology Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

Detailed call recording and logging. • Can monitor and respond to customer posts on social media. Omnichannel support across telephony, email, social media and live chat. While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center.

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NobelBiz

MAY 24, 2022

Make sure they feel valued by: Allowing them to take breaks when needed Providing in-person training sessions when possible Encouraging them to connect with other employees at your company (and vice versa) through social media platforms like Slack or Zoom The truth is that working from home has several advantages.

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Call Center Tips Virtual Call Center Management 52