ViiBE Blog

MAY 13, 2021

In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. Call center technology refers to these different software and hardware tools used to run a call center. Which software is used in call centers?

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

Magellan Solutions

AUGUST 5, 2021

Detailed call recording and logging. • Omnichannel call routing. Omnichannel support across telephony, email, social media and live chat. While some companies invest in physical intercoms for internal communication, this isn’t possible for a virtual call center. 99 – $599/month.

Call Center 40

Call Center Software CRM e-support 40

NobelBiz

MAY 24, 2022

Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. In this article, discover 5 tips to manage remote call center agents successfully. Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Tips Virtual Call Center Management 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. To begin, most businesses are abandoning the call center paradigm in favor of contact centers.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NobelBiz

JUNE 1, 2021

Contact center as a service (CCaaS) technologies are transforming the interaction between contact centers and their clients. Prior to using CCaaS solutions, businesses relied on VoIP, or voice over IP, technologies. A look back in time Contact centers were the primary users of on-premise technology 20 years ago.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52