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15 Crucial Call Center Software Features for 2024: Must-Have Capabilities & Requirements

NobelBiz

Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Our call recording software is a testament to this belief, offering features that go beyond the basic functionalities.

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A Closer Look at MiFID II Recording Requirements

Avaya

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. Perhaps the greatest impact of MiFID II is the law’s tighter recording regulations. Execution of orders on behalf of clients.

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Avaya and Verint: Two Market Leaders, One Incredible CX Strategy

Avaya

Call recording? 1 in the global contact center systems market and Verint a recognized global leader in Workforce Engagement ). In the meantime, learn more about developing a strong culture of workforce engagement with our latest white paper, published in partnership with Frost & Sullivan. Quality Management?