ECXO

MARCH 24, 2024

With AI-powered technology, companies can create a seamless, personalized experience that fosters brand loyalty, enhances customer satisfaction, and drives business growth. It’s a form of validation that, in turn, fosters loyalty and trust. This practice plays on the principle of reciprocity.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

NobelBiz

JULY 25, 2023

Data Collection: Beyond Just Conversations In a bustling call center environment, data collection is not a mere logging of interactions; it’s a comprehensive endeavor: Voice Recording: Every second of customer-agent dialogue is recorded.

Interaction 98

Interaction Analytics Call Center Contact Center 98

LiveChat

OCTOBER 24, 2016

The best customer loyalty practices are those that are lined up with the company’s goals and beliefs. There are innumerable examples of customer service, where company representatives have gone above and beyond their call of duty to ensure customers’ happiness. An omnichannel presence and marketing directly affects customer retention.

Loyalty 28

Loyalty Omni-Channel Customer Retention Poor Customer Service 28

NobelBiz

MARCH 15, 2021

Even more, your agent can simply click on the phone number in the CRM customer record and automatically trigger the dialing system. In particular, call recording, client comments, dates, timeframe, nature of requests, and the agent’s comments. And this is a great springboard to optimize your productivity and performance.

CRM 52

CRM Contact Center Call Center Solutions Call Recording 52