ECXO

MARCH 24, 2024

8. Loyalty Program Data: Data related to customers’ participation in loyalty programs, points earned, and redeemed. This information helps in identifying loyal customers and designing personalized loyalty rewards. This data helps in understanding customers’ mobile behavior and preferences.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

NobelBiz

JULY 25, 2023

Data Collection: Beyond Just Conversations In a bustling call center environment, data collection is not a mere logging of interactions; it’s a comprehensive endeavor: Voice Recording: Every second of customer-agent dialogue is recorded.

Interaction 98

Interaction Analytics Call Center Contact Center 98

NobelBiz

MARCH 15, 2021

Even more, your agent can simply click on the phone number in the CRM customer record and automatically trigger the dialing system. In particular, call recording, client comments, dates, timeframe, nature of requests, and the agent’s comments. And this is a great springboard to optimize your productivity and performance.

CRM 52

CRM Contact Center Call Center Solutions Call Recording 52

LiveChat

OCTOBER 24, 2016

A flexible omnichannel customer service ecosystem empowers your customers to have a responsive, personalized and seamless experience – they can buy on multiple platforms, submit queries, initiate returns, use discount vouchers, benefit from loyalty programs, and so on. 4: Put data to good use. 5: Boost employee empathy.

Loyalty 28

Loyalty Omni-Channel Customer Retention Poor Customer Service 28