Call Recording Contact Center Software Loyalty Loyalty Programs 
NobelBiz
JULY 25, 2023
Data Collection: Beyond Just Conversations In a bustling call center environment, data collection is not a mere logging of interactions; it’s a comprehensive endeavor: Voice Recording: Every second of customer-agent dialogue is recorded.
NobelBiz
MARCH 15, 2021
Even more, your agent can simply click on the phone number in the CRM customer record and automatically trigger the dialing system. In particular, call recording, client comments, dates, timeframe, nature of requests, and the agent’s comments. And this is a great springboard to optimize your productivity and performance.
Expert insights. Personalized for you.
98 
Let's personalize your content