How to Improve Customer Service with Unstructured Data
Thematic
JANUARY 27, 2019
Last month, I had the pleasure to speak with Jeff Toister (CPLP, Author of “The Service Culture Handbook”) on his webinar on how to improve customer service with unstructured data. Unstructured data is data that isn’t stored in a fixed record length format. The volumes, variety, and noisiness can be overwhelming.
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