Call Recording CRM Exceptional Customer Service Insurance 
NobelBiz
APRIL 9, 2024
call centers that handle patient information on behalf of healthcare providers and organizations are obligated to comply with the Health Insurance Portability and Accountability Act (HIPAA) that sets standards for the security and privacy of sensitive patient health information. The post What is Call Center Compliance?
NobelBiz
JUNE 26, 2023
Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. However, older CRM systems that have not been updated or replaced can become a hindrance rather than an aid.
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