NobelBiz

MARCH 21, 2023

This indicator is regarded as one of the most influential metrics for measuring customer service effectiveness. When a problem arises, the customer expects a quick and efficient resolution. It isn’t easy to satisfy every customer on the first interaction. Why was the call routed to the incorrect division?

First Call Resolution 52

First Call Resolution Call Center Contact Center Knowledge Base 52

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

APRIL 3, 2023

Contact centers are responsible for handling customer inquiries and complaints while providing solutions. Call center quality management (QM) is an essential process that helps businesses ensure their call centers are meeting customer expectations and delivering quality services.

Call Center 52

Call Center Customer Satisfaction Contact Center Management 52

NobelBiz

JULY 25, 2023

Join us as we navigate the landscape of Customer Interaction Analytics and its significant impact on customer-centric approaches in today’s business world. Diving Deep into Call Centers Customer Interaction analytics serves as the heartbeat of modern call centers. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. Indeed, the flexibility of CCaaS technologies allows businesses to readily adapt to the demands and operations of the industry. That’s where NobelBiz comes in.

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52