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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

JUNE 24, 2021

Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.

Connections 52
Connections Customer Connectedness Analytics Call Recording 52
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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

JUNE 3, 2021

We conclude by recommending three practical tips and techniques to guarantee a smooth transition to all-round connectedness. Connectedness is a state of mind. The most common customer concerns can be allayed however, true self-confidence comes from within. 3 steps to success.

Connections 52
Connections Customer Connectedness Gamification Call Recording 52
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