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A Connected Enterprise – 3 Ways to Turn Theory into Practice

CSM Magazine

Aspire to connectedness for a winning CX strategy. Becoming a Connected Enterprise provides the next big step in the evolution of the contact centre but what does it really mean for your customers? Connectedness benefits everyone, from customers and customer service management to agents themselves.

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What’s Stopping You From Becoming a Connected Enterprise?

CSM Magazine

We conclude by recommending three practical tips and techniques to guarantee a smooth transition to all-round connectedness. Connectedness is a state of mind. For example, Calabrio Analytics customers can apply the new Enterprise CXI dashboards to get going. “We 3 steps to success.