NobelBiz

JANUARY 16, 2024

Call center campaigns regardless of whether they’re inbound or outbound consist of more, than just phone conversations. They include interactions, through text messages or emails. These strategic touch points hold the potential to greatly influence customer satisfaction, lead generation and overall success story of a company.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

InteractionMetrics

APRIL 16, 2024

If you misunderstand the customer experience, any strategy to improve it will fall short. The Usual Definition of Customer Experience Many companies, such as Zendesk, Oracle, etc., define customer experience as the sum of customers’ interactions with a company’s touchpoints.

Strategy 52

Strategy Customer Experience Effort Score Net Promoter Score 52

Helen Dewdney

JUNE 20, 2023

Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to help sort out unresolved customer complaints about service providers within the rail industry. The rail service provider sent a hamper and some national rail vouchers.

Travel 78

Travel Consumers Transportation Training 78