How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators by 360Connext
OCTOBER 17, 2023
This can include customer feedback, financial data, behavioral analytics, operational metrics, and industry benchmarks. Use real-life examples and case studies to illustrate the potential benefits of CX efforts. For example, what would the cost of losing a customer mean for the business? And that leads to more retained revenue.)
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