Call Recording Contact Center Customer Focused Employee Engagement 
Verint
DECEMBER 15, 2017
In 2018, the contact center industry will be all about automation. contact center industry, and likely the global contact center industry. contact center industry. percent of our survey respondents currently own a call logging solution.
Verint
DECEMBER 12, 2017
Contact center teams have been evaluating call recordings for quality for years now. What is different today is that organizations that embrace automation can potentially leapfrog their competitors and dramatically improve how work is done in their contact centers.
Verint
NOVEMBER 1, 2017
Join Jacobs and Emenecker as they discuss automated quality management and their insights into these five important questions to be addressed live during the webinar: How can you communicate the benefits of automation to your employees? Should all recorded calls be autoscored? Should manual evaluations still be conducted?
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