Call Recording, Contact Center, Customer Experience Professionals and Metrics

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

Leadership

Leadership Customer Experience Customer Centricity How To

8 Uses of Artificial Intelligence to Boost Customer Experience Measurement

Pointillist

OCTOBER 22, 2018

In a recent Forrester survey, only 35% of CX professionals reported that they are measuring how their most important customers feel about their most important experiences. An even smaller number, 21%, were confident that they shared these metrics in an actionable way. Make your CX metrics actionable.

Measurement

Measurement Customer Experience Net Promoter Score Hotels

Customer Experience Update

How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

8 Uses of Artificial Intelligence to Boost Customer Experience Measurement

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