What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
BlueOcean
JANUARY 23, 2024
And that beginning is this – PayScale cites an average $16/hour for a customer service rep. Of course, average wages for a contact center worker vary greatly depending on your geographic region, your industry, and your required skills and experiences, which is why Payscale also gives a range of $11 to $21 (USD) for the same position.
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