Call Recording Consumers Contact Center Software Customer Care 
NobelBiz
APRIL 27, 2021
Customer satisfaction is calculated in percentage terms by taking into account the number of consumers retained by a business at the completion of a given period. Getting new customers is great, but holding them is much better! What is the aim of customer loyalty? The priorities provided Increase your performance.
NobelBiz
MARCH 23, 2022
It is calculated as follows: Percentage of ROI call centers = (Total Income – Total Expenses)/Total Cost of Investment] x 100 For example, for an investment of $10,000, if it yields 15,000 dollars, then the ROI is 50% ((15,000 – 10,000)/10,000 = 50) Easy right? Actually, no, it’s not that simple!
NobelBiz
APRIL 18, 2022
They are the ones that defend your brand on a daily basis, and they “are” the brand for the customers. If your client has an issue with your product or service, the consumer will blame the agent. But it’s still emotionally challenging day after day, call after call. And to say they have a crucial job is an understatement!
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