Call Recording, Connections, Customer Engagement and Lifetime Customer

Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

JUNE 18, 2018

Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. What if you could make decisions and tweaks to your products, services, business process, or customer experience strategy based on things like customers’ tone of voice and word choice?

Contact Center

Contact Center Analytics Competitive Advantage Call Recording

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

Tips for Relating With The Customer. Having years of experience and quite a diverse background in customer engagement, Ed Porter has developed a deep understanding of his customers. So the reactive side is how do you keep a pulse on the customer? There’s a lot of channels to connect with your customers.

Omni-Channel

Omni-Channel How To Multi-Channel Contact Center

Customer Experience Update

Three Ways to Get More Value from Your Workforce Optimization Platform

How to Better Understand Your Customer With Ed Porter

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