Best Tips to Improve Customer Service This Holiday Season
ProProfs Chat
DECEMBER 7, 2018
You may have new drivers of dissatisfaction so prepare your frontline with the right scenario based/led SOPs to make sure 99% of queries are resolved the first time your customer calls, emails or visits your business center. If you have an IVR system in place, check your call flows especially on lines that are not toll-free.
Let's personalize your content