Uniphore

JANUARY 21, 2022

Conversational AI and automation are rapidly modernizing today’s healthcare consumer experience. Healthcare service providers that have implemented these solutions are seeing significant returns on their investments with major improvements across all key metrics, including Medicare CMS and net promoter scores (NPS). out of 100.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Myra Golden

APRIL 11, 2023

Balto reminds agents of your call flow so they stay on track and effectively carry out conversations — in English or Spanish. Another way to implement a data-driven approach is by conducting customer surveys and collecting feedback. AI can free your agents to focus on complex customer issues and provide personalized service.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

NobelBiz

FEBRUARY 7, 2022

Reporting is essential for managing your IVR system To improve your IVR over time and tailor your contact center services to customers’ issues, it is critical to examine your call flows and callers’ behavior. Acknowledgement is key for empathy Nobody calls in until they have an issue in some particular industries.

Contact Center 52

Contact Center Omni-Channel Average Handle Time Consumers 52

SurveySparrow

SEPTEMBER 28, 2021

SurveySparrow , the popular online survey tool , comes with a no-code chatbot that makes them one of the best AI conversational platforms to use. Their chatbot is well-equipped to carry employee surveys and support transactions while carrying human-like conversations. Monitor calls in real-time to see how the assistant is doing.

Chatbots 52

Chatbots Social Media e-support Analytics 52