AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Self Service 67

Self Service Contact Center Virtual Agent Chatbots 67

Interactions

JUNE 10, 2022

The latter two contribute to the former in that most of the time people get into a never ending loop because they have to conform to the technology by using certain words or phrases to move forward and if they don’t, the system does not understand them. There are many brands today that offer “conversational” automated systems.

Self Service 62

Self Service System Consumers Multi-Channel 62

West Monroe

JULY 27, 2017

Amazon Web Services recently announced Amazon Connect – a simple and cost effective, cloud-based contact center technology that has left the contact center industry (and us) buzzing. One of the most easily overlooked parts of a contact center is technology design. Is cloud technology on the horizon for your company?

Contact Center 49

Contact Center Connections Virtual Agent Call Flow 49

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent 67

Virtual Agent Call Flow Self Service Contact Center 67