Myra Golden

APRIL 11, 2023

Strategy 1: Optimize Agent Training and Performance Optimizing agent training and performance is the first strategy for maximizing your contact center’s potential. Contact centers can optimize performance by implementing a training program that focuses on developing the skills and knowledge of your agents.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

SEPTEMBER 7, 2016

For help in how to talk to customers, check out: 5 Ideas to Improve the Way Your Employees Talk to Customers – Use these free 5 tips (plus videos) to hold a 5-minute training session to help your employees sound friendlier and “warmer”in face-to-face interactions and over the telephone.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

OCTOBER 4, 2016

ClearCorrect trusted me to train their team for a second time and I’m fully prepared for the big day! Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

OCTOBER 4, 2016

ClearCorrect trusted me to train their team for a second time and I’m fully prepared for the big day! Check out these resources: How to Solve Your Biggest Problems with Coaching Customer Service Employees – 60-minute on-demand webinar on how to give constructive feedback constructively- Just $59 this week.

How To 40

How To Call Flow Exercises Feedback 40

Myra Golden

SEPTEMBER 7, 2016

Here’s help to make sure your employees talk to customers in a friendly and warm way: 5 Ideas to Improve the Way Your Employees Talk to Customers – Use these free 5 tips (plus videos) to hold a 5-minute training session to help your employees sound friendlier and “warmer”in face-to-face interactions and over the telephone.

Call Flow 40

Call Flow Video Training Interaction 40