Myra Golden

APRIL 11, 2023

This could include a knowledge base that provides quick access to answers and solutions and a customer relationship management (CRM) system that helps agents keep track of customer interactions and preferences. AI can free your agents to focus on complex customer issues and provide personalized service.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Because rote interactions like this are so common that this felt like the norm. . Let’s talk about the fact that no matter how amazing your French fries are, people remember most their interaction with your people.”. You know why I didn’t notice? But she was right.

Call Flow 56

Call Flow Video Training Interaction 56

Myra Golden

SEPTEMBER 7, 2016

Me, the Customer Service Queen didn’t even notice. Because rote interactions like this are so common that this felt like the norm. . Let’s talk about the fact that no matter how amazing your French fries are, people remember most their interaction with your people.”. You know why I didn’t notice? But she was right.

Call Flow 40

Call Flow Video Training Interaction 40