Talkdesk

DECEMBER 23, 2020

How to improve the process Proactive outreach, A/I, automation, predictive routing and calling will be essential for outreach to the most vulnerable clients while ensuring proper staffing levels. Since many banks have shuttered their branches they are leveraging the contact center as their client experience hub.

Banking 126

Banking Contact Center Insurance Self Service 126

Talkdesk

JUNE 18, 2020

By combining the power of a knowledge base, workflow and agent scripting, contact centers can reduce agent effort and provide the best possible customer experience. Contact centers are one of the many industries feeling the impacts of the coronavirus (COVID-19) and right now, it’s anything but business as usual.

Industry 63

Industry Strategy Management Contact Center 63

Talkdesk

MAY 29, 2020

At Talkdesk®, we’re serious about moving contact centers to the cloud, keeping the business running at any time and ensuring that no customer is left without an answer when they need help. This is especially important during times of crisis when anxieties are high and customers need to reach businesses with urgent questions.

Self Service 71

Self Service Call Flow Contact Center Policies 71