AWS Machine Learning

FEBRUARY 6, 2023

To support WaFd’s vision, Talkdesk has extended its self-service virtual agent voice and chat capabilities with an integration with Amazon Lex and Amazon Polly. is a global cloud contact center leader for customer-obsessed companies. Dustin Hubbard, Chief Technology Officer at WaFd Bank.

Self Service 67

Self Service Contact Center Virtual Agent Chatbots 67

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. 4) Productivity.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. 4) Productivity.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

West Monroe

JULY 27, 2017

Amazon also uses advanced technology to allow users to quickly and easily customize call flows using drag and drop features. Not only is the pricing plan an enticing variable for contact centers, but the cloud-based technology also allows for virtual agents, which minimizes facility costs. What do you think?

Contact Center 49

Contact Center Connections Virtual Agent Call Flow 49

Uniphore

OCTOBER 21, 2021

This empowers business users to accelerate the rapid development and quick implementation of next-gen customer experience applications across self-service and agent-assisted interactions. At Uniphore, we believe companies that best understand and take action on those conversations will win.

Self Service 189

Self Service Contact Center Virtual Agent Call Flow 189